At Fachai2, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Fachai2 player under applicable Philippine data protection law.
📅 Last Updated: January 2026This Privacy Policy ("Policy") describes how Fachai2 ("we," "us," "our," or "the Platform") collects, processes, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the Fachai2 online gaming platform, including the website at fachai2.net and the Fachai2 mobile application.
Fachai2 is committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using any service on the Fachai2 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
For the purposes of the Data Privacy Act of 2012 and this Policy, Fachai2 acts as the personal information controller in respect of the personal data collected through the platform. As the data controller, Fachai2 determines the purposes and means of processing your personal information.
If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
Fachai2 collects the following categories of personal data from players and platform users:
Note: Fachai2 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (e.g., responsible gaming self-exclusion records).
Fachai2 collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support contact forms |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during platform use |
| Third-party sources | Payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services |
| Game activity | Wager records, game session logs, bonus redemption activity generated during gameplay on Fachai2 |
Fachai2 processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, Fachai2 processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration, KYC, payment processing, game delivery | Performance of a contract (your agreement to our Terms & Conditions) |
| Fraud prevention, AML compliance, regulatory reporting | Compliance with a legal obligation |
| Platform security, abuse prevention | Legitimate interests of Fachai2 in protecting the platform and its users |
| Marketing communications, personalized offers | Your consent (which may be withdrawn at any time) |
| Responsible gaming monitoring | Legal obligation and legitimate interests in player welfare |
Fachai2 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers engaged by Fachai2 are required to process your personal data only in accordance with our instructions and applicable data protection law, and to implement appropriate security measures to protect your data.
Important: Fachai2 will never share your personal data with unauthorized third parties or use it for purposes incompatible with those described in this Privacy Policy.
Fachai2 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure (AML compliance) |
| Financial transaction records | 10 years from the date of transaction (regulatory requirement) |
| Game session logs | 3 years from the date of the session |
| Customer support communications | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Self-exclusion records | Duration of exclusion plus 5 years |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
Fachai2 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While Fachai2 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.
The Fachai2 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The following types of cookies may be used:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the platform to function — session management, login authentication, security tokens. Cannot be disabled. |
| Functional | Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. |
| Analytics | Collect aggregated, anonymized data about how players use the Fachai2 platform to help us improve performance and features. |
| Marketing | Used to deliver relevant promotional content and track the effectiveness of Fachai2 marketing campaigns. Only active with your consent. |
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Fachai2 platform.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Fachai2:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
⚠️ Age Restriction: The Fachai2 platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21 years of age.
If Fachai2 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Fachai2 platform, please contact us immediately at the details provided in Section 15.
Some of Fachai2's service providers and game software partners may be located outside the Philippines. Where your personal data is transferred to recipients in other countries, Fachai2 will ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.
By using the Fachai2 platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
Fachai2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification, and the updated Policy will be posted on this page with a revised "Last Updated" date.
Your continued use of the Fachai2 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Fachai2, please contact our Data Protection Officer (DPO):
Data Protection Officer — Fachai2
Email:
Support Email:
Live Chat: Available 24/7 directly through the Fachai2 platform and mobile app.
We aim to respond to all data privacy inquiries and data subject requests within 30 calendar days of receipt. For complex requests, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.
National Privacy Commission (NPC): If you are not satisfied with our response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Details are available on the NPC's official government website.
Your Data, Protected
Privacy isn't just a legal requirement for Fachai2 — it's a core part of how we operate. Here's a quick look at our key data protection commitments.
Every connection between your device and the Fachai2 platform is protected by industry-standard TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
Fachai2 verifies the identity of all players before processing withdrawals. This protects you and the platform from fraud and ensures that only the rightful account holder can access funds.
Fachai2 never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used only to deliver and improve our services to you.
Our data practices are aligned with the Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines. You have full rights to access, correct, and request deletion of your personal data.
Fachai2 has a designated Data Protection Officer who oversees all data privacy matters. You can reach our DPO directly for any privacy-related questions, requests, or complaints.
Fachai2 only keeps your data for as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or anonymized — no unnecessary storage.
Now that you know how Fachai2 protects your personal data, you can play with full confidence. Join thousands of Filipino players enjoying slots, live games, and more — all in Philippine Peso. Must be 21 or older to register.
🔞 21+ only | Play responsibly | Real-money gaming involves financial risk